FAQ
❓ Frequently Asked Questions
📦 Orders & Shipping
How long does shipping take?
Orders typically take 7–15 business days to arrive depending on your location. You’ll receive tracking details once your order has shipped.
Can I change or cancel my order?
Yes, but only within 12 hours of placing your order. After that, your order is already processing and cannot be changed.
Why haven’t I received a tracking number yet?
Tracking numbers usually update within 2–5 business days after your order is processed.
🚚 Tracking Your Order
How do I track my order?
Once your order ships, you’ll receive an email with a tracking link. You can also use the “Track Order” page on our website.
My tracking isn’t updating—why?
Tracking can take a few days to update as the package moves between carriers. This is normal for international shipping.
Why does my tracking show a different carrier?
Orders may pass through multiple carriers depending on your country. This ensures faster and more reliable delivery.
💳 Payments
What payment methods do you accept?
We accept all major credit/debit cards and secure payment options available at checkout.
Is my payment secure?
Yes. All payments are encrypted and processed through secure Shopify checkout technology (via Shopify).
🔄 Returns & Refunds
Do you offer refunds?
Yes. We offer refunds for damaged, defective, or incorrect items within 30 days of delivery.
How do I request a refund?
Email our support team with your order number and issue details. We’ll handle it quickly.
Do I need to return the item?
In some cases, you may not need to return the item depending on the issue.
🛍️ Products
Are your products high quality?
Yes, all products go through quality checks before shipping to ensure they meet our standards.
Are your products the same as on Amazon or other sites?
We source from the same manufacturing networks but carefully select and test items before listing them.
📩 Customer Support
How can I contact you?
You can reach us anytime at:
📧 spiro.support@gmail.com
We typically respond within 24–48 hours.